Refund and Returns Policy

 

Cancellation and Refund Policy

Bustaghazoutimsouane.com – Operated by Challa Frères

Challa Frères provides tourist transportation services throughout Morocco through its online booking platforms. We aim to offer flexible and transparent cancellation and booking modification conditions to ensure a smooth experience for all our customers.

1. Cancellation and Refunds

Refund eligibility depends on how far in advance the cancellation request is received before the scheduled departure time:

  • More than 48 hours before departure: 80% refund of the total amount paid.

  • Between 24 and 48 hours before departure: 50% refund of the total amount paid.

  • Less than 24 hours before departure: No refund will be issued, as transport arrangements and schedules have already been confirmed.

2. Cancellation Procedure

All cancellation requests must be submitted by email or WhatsApp and must include your booking reference number.

Even if you need to cancel less than 24 hours before departure, we kindly ask you to notify us as soon as possible. This helps us avoid unnecessary journeys for our drivers and minimize disruption to other passengers.

As a goodwill gesture, Challa Frères may offer a €5 discount voucher, which can be used towards a future booking on any of our services.

3. Booking Modifications

Customers may request a change to their booking under the following conditions:

  • More than 24 hours before departure: One date or time change is permitted free of charge per booking.

  • Modification requests must be sent via WhatsApp and must include the booking reference number and the requested new travel details.

  • All changes are subject to vehicle availability and confirmation by our team.

4. Terms and Conditions

Cancellation and modification requests are reviewed on a case-by-case basis.

Challa Frères S.A.R.L. will make every reasonable effort to accommodate customer requests whenever possible. However, early notification is essential to ensure proper coordination of our transport services.

In the event of a passenger’s failure to arrive at the agreed pickup location and time (no-show), or a last-minute cancellation, additional charges may apply to cover the driver’s travel time and related operational costs.

5. Contact Us

For cancellation requests, booking changes or further information, please contact our customer support team through email or WhatsApp.

Please always provide your booking reference number to help us process your request efficiently.

Challa Frères – Professional Tourist Transport Services in Morocco.