Privacy Policy

Terms of Use

Bustaghazoutimsouane.com – Operated by Challa Frères

Challa Frères provides tourist transportation and shuttle services throughout Morocco through its online booking platforms. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to these Terms of Use.

1. Bookings and Tickets

All bookings made through our website are considered confirmed once the required payment has been successfully received.

Your booking confirmation or electronic ticket is valid only for the specific travel date, departure time, route and passenger details selected during the booking process.

Passengers are required to arrive at the designated meeting point at least 15 minutes before the scheduled departure time.

Failure to arrive on time may result in a missed departure without entitlement to a refund.

2. Prices and Payments

All prices displayed on our website are shown in Euros (€) and include applicable taxes.

The prices for transportation services, including:

  • Agadir Airport to Essaouira

  • Agadir Airport to Taghazout

  • Taghazout to Imsouane

  • Other available routes throughout Morocco

are displayed at the time of booking.

The price confirmed during checkout applies to your reservation. Any additional services or charges, if applicable, will be communicated before confirmation.

3. Passenger Responsibilities

Passengers are responsible for providing accurate and complete information when making a reservation, including:

  • Full name and contact details.

  • Valid WhatsApp or telephone number.

  • Correct travel date and departure time.

  • Flight number and arrival details for airport pickups.

Challa Frères cannot be held responsible for missed departures, delays or unsuccessful pickups resulting from incorrect passenger information, failure to communicate relevant changes or late arrival at the meeting point.

Passengers must ensure that their contact details remain available and reachable before departure.

4. Flight Delays and Airport Transfers

For transfers involving Agadir Airport, passengers must provide their correct flight number and notify our team as soon as possible of any flight delay or schedule change.

For assistance, please contact us via WhatsApp:

+212 634 891 375

Challa Frères will make reasonable efforts to accommodate delayed passengers by arranging a transfer on the next available departure, subject to vehicle availability and operational conditions.

A change of departure time is not guaranteed and must be confirmed by our team.

5. Cancellations, Refunds and Modifications

All cancellations, refunds and booking modification requests are governed by our Cancellation and Refund Policy.

Please read our full policy before completing your reservation:

Cancellation and Refund Policy:
https://busessaouiraimsouane.com/refund_returns/

By completing a booking, you acknowledge that you have reviewed and accepted the applicable cancellation and refund conditions.

6. Prohibited Use of the Website

Users agree not to use this website for fraudulent, unlawful, misleading or abusive purposes.

The following activities are strictly prohibited:

  • Making reservations using false or misleading information.

  • Attempting unauthorized access to the website or booking system.

  • Interfering with the website’s operation or security.

  • Using automated systems or methods that disrupt our services.

  • Reproducing or exploiting website content without authorization.

Challa Frères reserves the right to take appropriate action in response to misuse of the website.

7. Intellectual Property

All content published on this website, including text, photographs, graphics, logos, designs and other materials, is the property of Challa Frères or its authorized licensors.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission from the relevant rights holder.

8. Amendments to These Terms

Challa Frères reserves the right to update, modify or amend these Terms of Use at any time.

Any revised version will be published on this website. The applicable terms are those presented and accepted at the time of booking, subject to any mandatory legal requirements.

We encourage visitors to review this page periodically.

9. Contact Information

If you have any questions regarding these Terms of Use, your reservation or our transportation services, please contact us:

Company: Ch